Just Purchased a new Bradley Smoker?

We are using our electric 4 rack digital smoker for the first time. Recipes say to preheat before putting in the meat. We tried turning on just the oven, thinking we shouldn’t waste the smoke while the unit heats up, but we aren’t getting any heat unless the smoker turns on. Should we have both the smoker and the oven turned on to preheat?

I purchased a Bradley smoker 6 weeks ago. The first smoker did not maintain it temperature. My second smoker replaced by Amazon has a crack forming at the top where the plastic part used to open the door is. The smoker is holding its temperature and the food we have smoked is fantastic but the quality of the equipment is less than expected. I leave two messages with the customer support line with no response. Just wondering if customer service is available and warn other buyers.

I am interested in purchasing a Bradley but I would like to see the answers to the two previous entries here. Has anyone responded from the company? If not, is this an indication of poor customer support?
Thanks

Hello everyone.
I am a proud owner of the Bradley 4 rack digital smoker. It works great and the food is wonderful, I have called the customer service line and they are wonderful, they answer all my questions. And there are a lot since I am new to the smoking process. I have also left messages with them and I get a phone call back. I think we are on the same time zone so it’s easier for them to contact me when I am at work. Try leaving your work number, and or cell phone number. If not send them an email, it the wave of the future.

Thanks.
Very satisfied customer.

Hello,

I am a Bradley Smoker Customer Service Rep. We are in the office from 8am - 4:30pm Pacific time Mon-Fri. We always check the messages in the mornings and try our hardest to respond back that day, if not then the next day. Sometimes people forget to leave us their area codes and this is usually the only time we do not call them back. If this is not the case then I apologize, it is not like us to do this. As for the smoker that is not preheating properly I would just like to say that you should not have to turn on the smoke side to preheat the oven. Once in a while the digital smokers will have a tight connection where the short power cord attaches to the tower. Try to plug this cord in tight so that it is flush with the back of the tower, if this does not work please call us toll free, it is easier to talk to you on the phone to troubleshoot. The toll free # is 1800-665-4188.

As for the smoker that came damaged, i greatly apologize for this I will be honest it does happen once in a while with the old packaging we used to use. The shippers are not always as delicate as we would like with the smokers, however we have changed the packaging and added extra protection to solve this problem.

We would love to talk to anyone about any problems, questions or concerns so please do not hesitate to call.

how many whole chickens (5 lbs. average) can be smoked in the 4 rack smoker?

how well does the temperature hold?

if the wood chips run out, will the smoker keep cooking?

does the water pan keep the food moist?

please call me @ 479-652-6600

thank you very much

Hello,

I am using the propane smoker and I am having a problem with the bisquette catching on fire? Can someone tell me what I am doing wrong? It worked fine the night before and for a few hours today, and then I looked out and saw a big fire coming from 2 bisquettes on fire, rather than producing smoke. Thanks for help. Justin

Can anyone give me instructions on drying fruit? Just purchased a Bradley and it says it’s great for drying fruit but no instructions on that

Henry Harrison once said, together we can smoke the world. So we did. Henry and I fell in love and the rest is history. He’s the man I’ve always dreamed of and I’m the man he never expected to fall in love with.

I am a new Bradley Smoker owner. I purchased the digital smoker from Amazon and when it was delivered it was evidently damaged. I immediately contacted Amazon and they replaced it with another which was in perfect condition. When I first fired up the smoker I kept getting an ‘E’ message and had no idea on how to fix it. I visited FAQ’s on the Bradley site and low and behold, found out about the ‘E’ message. Though I believe I shouldn’t have to be taking apart a ‘brand new’ smoker, the advise worked like a charm. After seasoning the smoker, my first attempt at smoking was a pork butt. It was probably the juiciest and tastiest piece of pulled pork I have ever had. My neighbors thought so as well.

Where would I find a replacement power cord…we “inherited” a practically new Bradley and the power cord is missing?

I got my Bradley Smoker on Oct.20 2008 and found that the door scrapes on the bottom. On further inspection, I found the top hinge is cracked causing the door to drop at the opening end.

I HAVE RECENTLY AQUIRED A BRADLEY 4 RACK STAINLESS STEEL SMOKER & NEED TO KNOW WHERE I CAN BUY AN EXTRA RACK AND ALSO A KNOB FOR THE TEMP CONTROL SLIDE SWITCH. PLEASE REPLY ASAP. THANK YOU

How long should it take a Bradley electric smoker to preheat? The first time I used it it took only about 35 minutes to reach 200F. Today it has been on for almost 40 minutes an is barely over 150F. The tempertures were warmer in the summer when I was using it but it is about 75F outside & no wind. Is there something wrong or am I being impatient?

Thanks,
Trina